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Terms and Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall govern your use of our website, ZeusMerch.com, accessible at ZeusMerch.com and the Zeus Merch service. The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, "Institutions"); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

 

These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

 

Minors or people below 18 years old are not allowed to use this Website unless permitted by their parents.


Restrictions

You are specifically restricted from all of the following:

  • using this Website in any way that is or may be damaging to this Website
  • using this Website in any way that impacts user access to this Website
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website

Certain areas of this Website are restricted from being accessed by you and ZeusMerch may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

 

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant ZeusMerch a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.


Your Content must be your own and must not be invading any third-party's rights. Zeus Merch reserves the right to remove any of Your Content from this Website at any time without notice.

 

Content Guidelines

When a design or Sales Partner web page does not meet our Content Guidelines, we will make every effort to work with the customer or Sales Partner to try to create an alternate design or page that complies with the guidelines below.


Zeus Merch's Content Guidelines provide guidance for customers in designing custom products and Sales Partners in creating their pages. Our Content Guidelines use a sliding scale from “RED” to “GREEN” to account for the range of potential designs, so we can work with customers and Sales Partners to create a design that meets these standards. The descriptions under each category are not meant to be exhaustive, and the ultimate decision on whether to approve a design, or not, will always rest with Zeus Merch's team. Zeus Merch regularly reviews these policies and updates them as appropriate based on feedback from our customers, Sales Partners and team members.


RED – Zeus Merch will not print designs that:

  • Violate the intellectual property rights of others
  • Encourage violence or hate against individuals or groups
  • Attack, harass, or defame others based on race, religion, ethnicity, gender, disability, national origin, or sexual identity
  • Include hate speech or symbols (including but not limited to swastikas, iron crosses, etc.)
  • Promote, feature, or encourage the use of hard drugs (i.e. other than marijuana)
  • Feature explicit sex acts or frontal nudity of a non-artistic or health/medical nature
  • Include sexually suggestive images or text involving children (including nudity)
  • Promote, feature, or encourage underage drinking or marijuana use by minors

YELLOW – Zeus Merch may not print or may require changes to designs that:

  • Include crass vulgarity, lewd language, or swear words
  • Feature implicit sex acts, non-frontal nudity, or other nudity of an artistic or health/medical nature
  • Have an overtly sexually connotation or tone, including strong sexual innuendo
  • Involve violent terms or images that are not directed at an individual or group, such as historical images of violence
  • Promote, feature or encourage illegal activities (other than those mentioned above)
  • Might cause public outrage or inspire violence due to a recent event
  • Include other content that would be offensive to the Zeus merch community

GREEN – Zeus Merch will print designs that:

  • Use language and images appropriate for adults and children of all ages
  • Create a sense of community and are not likely to offend individuals or groups
  • Support intellectual property rights by using authorized images and content, including those owned or legally authorized to be used by the customer

Intellectual Property Rights

Other than the content you own or are permitted to use, under these Terms, ZeusMerch and/or its licensors own all the intellectual property rights and materials contained in this Website.

 

Zeus Merch is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Zeus Merch Site (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Zeus Merch.

 

Zeus Merch is the owner of the ZEUS MERCH trademark; other trademarks made available through this Site, including logos, slogans, color schemes and design trademarks, are licensed for use by Zeus Merch from Institutions and other third parties (the "Licensed Marks"). By using the Zeus Merch Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Zeus Merch will notify you of such terms if your usage is in violation of such terms.

 

Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Zeus Merch and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Zeus Merch retains the right to display such designs or offer them (or variations of such designs) to other customers.

 

Additionally, Zeus Merch has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Zeus Merch production.

 

You agree to not use Zeus Merch's Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.


Intellectual Property Claims

Zeus merch respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of Zeus Merch, please provide written notice to the following agent for notice of claims of infringement:


Kurt Kindsgrab
Zeus Merch
741 Vanderperren Way
Green Bay, WI 54304
Phone: 800-422-0062


In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner's agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.


No Warranties

This Website is provided "as is," with all faults, and ZeusMerch express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

 

Limitation of Liability

In no event shall ZeusMerch, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. ZeusMerch, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

 

In all circumstances, Zeus Merch’s maximum liability is limited to the purchase price of the products sold. Zeus Merch will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Zeus Merch will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.


Limit of Zeus Merch's Responsibility

Zeus Merch will be responsible for acting only on those instructions sent to Zeus Merch that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Zeus Merch is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Zeus Merch is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.


The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". Zeus Merch does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.


In no event will Zeus Merch be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Zeus Merch, or representatives thereof, are advised of the possibility of such damages, losses or expenses.


 

Indemnification

You hereby agreed to defend, indemnify and hold harmless to the fullest extent ZeusMerch from and against any and/or all liabilities, costs, demands, claims, causes of action, damages and expenses, including reasonable attorney's fees, arising from or related to your use of Zeus Merch's website and customer merch service, your violation of these Terms, or your violation of any rights of another.

 

General

Due to fluctuating manufacturer costs, prices may change without notice.

 

Anti-Sweat Shop Policy

Zeus Merch supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. Zeus Merch relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.


Payment Policies

Zeus Merch accepts online or telephone payment via credit card, debit card, or electronic check (ACH). All payments sent electronically are securely transmitted.

Zeus Merch also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.


Identification

We reserve the right to place our logo on the bottom of our products.

 

Laser Engraving

We currently offer clear laser engraving. Color laser engraving is not available. 

 

Artwork Submission Guidelines

Please send your imprint instructions to us immediately. We will not accept any responsibility for delays in processing an order if we do not receive and you do not approve the artwork in a timely manner. We require "camera ready" high resolution artwork so as to meet production timelines.

Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality.

Zeus Merch reserves the right to refuse printing of any artwork that may be deemed inappropriate, offensive, threatening, copyrighted, or trademarked.

 

Artwork Upload via our Design Tool

Our website allows you to upload your own logo/text. Please read the instructions to ensure a successful upload of your logo.

 

The design tool is helpful in providing you with a very general image of your imprint; however it is not accurate in logo placement, as each item has a 'specific' imprint area. Our artists will therefore have to resize the entire imprint you submit in order to "fit" it into the actual imprint area.

 

Finally, unless you "save" your design on the Design Tool, the design will not be saved and we will not receive it. Therefore do ensure that you have carefully followed all the directions so that we will receive your artwork/logo in its entirety.

Although we make every attempt to recreate an image or logo, we will not be held responsible for any artwork submitted to us with low resolution.

 

Accept Finished Art Formats

*Four-color process and continuous-tone images with 300 dpi at actual size.

*All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.

 

*Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Zeus Merch will not be held liable under any circumstances

 

Sending your Design Imprint Instructions

We will not be responsible for any missing information on your order form nor for any missing design imprint instructions.

 

In order to correctly follow your design imprint instructions, we require that all information relating to your 'artwork' or 'logo' be sent TOGETHER as 'one' upload.

 

Therefore, if you send your logo in one email, and the text to be 'included' with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the 'incorrect' logo. 

 

Imprint Sizing

Due to "finite" imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.


Default Font and Imprint Color

In the event you fail to provide us with your 1) FONT choice or 2) IMPRINT COLOR choice, we reserve the right to use Arial font for our default font, and BLACK color imprint for our default imprint color.

 

Proofing & Proof Policy (Design Items)

Our company supplies a free E-proof, which must be approved before your order is printed. Please expedite the approval of all proofs to ensure that your order ships in a timely manner. Any delay in approval could delay your order.  

 

Proof ACKNOWLEDGMENTS: Communications are sent via email. Please make sure to enter your best contact e-mails when placing your order. Your Proof may be delay if you do not enter a valid contact e-mail address or phone number.<br>

 

AUTO APPROVAL:  Your order will be auto approved if we do not hear back from your after 14 days.  In this case, the artwork sent for approval to you is deemed to be correct.  We will attempt to reach you with an email alert reminder 7 days before auto approval as well.

 

Proof Location & Colors : Please note that Proofs are an approximation of what the actual item and artwork will look like after the production process.  Designs and logos printed on actual pieces may vary in size, color, precise location and/or quality from this online proof. Please refer to the More Information section on the individual item product page for imprint area, imprint method and placement or the View Imprint Area image. If you need an exact match, please contact customer service to arrange a pre-production printed sample or a paper proof from our factory. Adding a pre-production sample or paper proof will require additional time from that shown originally before your order can ship.

 

Proof Changes : All changes must be in writing via our website proof approval portal or email. Customer is responsible for confirmation of changes made to an order. Please make sure you follow up to ensure the changes were received.

 

Proofs are not intended to be 'decision making tools' for the customer. Upon receiving a proof request, we will work with any changes until the proof has been approved. Once the proof has been approved new shipping and delivery dates will be issued. If during the proofing process a request for cancellation is submitted, a 10% cancellation fee will be deducted. The cancellation fee is only applied if a proof has been already generated by the art team. When finished art is uploaded, please ensure that the artwork/logo that you are submitting is completely error free.

 

In the event an order is printed with an incorrectly submitted artwork/logo, Zeus Merch will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense.

 

T-shirt 

Any orders with less than 100 pieces will be printed using 'one' size of imprint. Therefore whether you order a small, large or xlarge shirt, the size of imprint will be exactly the same size on all the shirts. Imprint sizes are posted on the website directly below the displayed shirts

The print method for T-shirts mabye determined on the artwork provided and the quantity ordered.

The quantity of an Apparel order will determine the print method. Zeus Merch cannot guarantee the same print method if the quantity of the order is increased or decreased.

 

Pens

For maximum visibility, we strongly recommend that you use only 2 lines of text or less. When ordering assorted pens, please be aware that we will send you only the colors that are on hand at that time.

 

CPSIA Disclaimer

FPromotional products are not intended for children and can be choking hazards.  Zeus Merch may be requried by law to label your products in accordinace with the Consumer Product Safety Improvement Act (CPSIA).  While evey efforst to notify you of such, effective 8/14/2009 we will have no choice but to comply with these federal requirements regardless of the impact it may have on the branding, imprint or appeal of your porduct.  All claims or returns as result of CPSIA compliance will be denied.

 

Product Labeling

Section 304 of hte Tariff Act, 19 U.S.C. 1304 , administered by the Secretary of the Treasury and the Customs Service, requires that all products of foreign origin imported into the United States be marked with the name of the foreign country of origin.  Depending on how the product was packaged or shipped originally - a "Made in COUNTRY" label may be affixed to the product.  It is illegal for Zeus Merch to remove this label prior to printing/shipping your order.  All claims or returns as a result of the Tariff Act will be denied.

 

Prop 65

Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 is a law that requires warning to consumers if a product exposes consumers to a wide variety of chemicals including lead and cadmium. Prop 65 does not ban any product; it simply requires warnings. Prop 65 applies only in California, and covers all products distributed in the state. Please note-Ad Ideas of Wisconsin Inc. complies with all Federal Regulations concerning chemical contents. The State of California requires significantly stricter standards be met. For additional information, please visit: https://oehha.ca.gov/proposition-65

 

California Proposition 65 ("Prop 65")

The State of California requires that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving a clear and reasonable warning. Accordingly, if Buyer and/or Distributor fail to provide Zeus Merch advance written notice that Zeus Merch' product will be sold or shipped to the State of California, Buyer and/or Distributor hereby indemnifies and agrees to defend and hold harmless Zeus Merch, its agents, employees, representatives and affiliated companies, from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer by Zeus Merch, to the maximum extent permitted by law.

Any order placed with or received from Zeus Merch, including but not limited to orders placed via catalog, online, phone or mail, shall be deemed effective acceptance of these terms.

 

Handling Recommendations

All steel and plastic travel mugs, plastic bottles, ceramic mugs, as well as glass products should only be hand washed. It is not recommended to wash these products in a dishwasher as this will promote fading (and gradual loss) of the imprint. We recommend hand washing because the imprint lasts longer. If products are the dish washed imprint fading may occur. Restaurant grade mugs are dishwasher safe as they are Hardwearing & won't chip easily. Overall, we recommend hand washing all drinkware.


Cancellation 

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than Standard Delivery or Expedited Shipping), you may not change or cancel your order.


Return & Refund Policy

Customer satisfaction is very important to us, please contact us immediately if there is an issue with your order. Please detail the reason that best details your item issue, along with images. Claims must be submitted within 7 calendar days of delivery. Zeus Merch reserves the right to refuse returns.


Zeus Merch goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Zeus Merch accepts returns and will refund payment if and when customers are disappointed by Zeus Merch merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.


Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 30 days of receipt of returned goods. A 10% restocking fee is applied to all returns.


Claims & Redos

* Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.

 

* Claims must be submitted IN WRITING by contacting our support team.  Detail example the issue such as wrong item, incorrect imprint, incomplete order, broken items etc.

 

* Attach digital image(s) to email depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.

 

* If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)

 

* Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.

 

* If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.

 

* All redos will ship via FedEx Ground. If you require expedited shipping, you will be responsible for those charges.

 

Note that we will only redo the affected items over 10% when the order consists of over 100 pieces. If the order consists of less than 100 pieces, we will simply issue a credit for the affected pieces.

 

Replacement Policy

If an order is not well received - either due to a typo or other issues - our policy to redo the order and ship it via ground shipping method will still prevail.

 

When an error has been confirmed, (upon following instructions under "claims") we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us.

 

Ordering Process

These terms will govern any orders placed with Zeus Merch and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to Zeus Merch, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

 

All prices are in USD currency.  Free Printing and Set-up Charge is for the first imprint location only and for the imprint method specified as free.  Additional locations will incur additional costs.

 

Pre-Production Samples

Some jobs require a perfect color-match so as to ensure that the color(s) will be identical. In this event, we recommend that you opt for a "pre-production sample". This "in hands" sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call for pricing.

 

*Note that the inclusion of a pre-production sample will add to the turnaround time.

 

Color Matching

Exact Pantone (PMS) color matches are not available. We try to match your color selections as closely as possible using Pantone numbers if supplied as a reference only. Due to material and printing methods, an exact match cannot be guaranteed. Colors may vary due to decorating conditions or the type of substrate. For example there are many types of glazes used on ceramic products. The type of glaze used may or may not have an effect on the final color of the product.  We also carry a vast array of imprint colors for different products so exact color matches cannot be guaranteed.

 

Color Variances & Recommendations

Note that the imprint color may change due to the product color. Printing white onto a red mug may cause the imprint to look whitish-pink, as red is the dominating color.

Similarly, printing the color black onto a navy or dark green mug may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of your custom logo/text, we strongly recommend that you print light colors onto a dark surface and dark colors onto a light surface.

 

Ready to Ship Production Time

This time frame is dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hands" date, please be sure that there is adequate time before placing an order. Delivery dates are only estimated and not guaranteed for orders. If you pay for expedited shipping method for a normal production order, only the method of shipping will be guaranteed, however the production time frame is still only estimated. Therefore, the order may still not reach you in the time frame required.

 

Please note that we are not responsible for late delivery of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, decorating problems, weather-related issues or delays on behalf of the shipping company.

Zeus Merch's orders are generally delivered within 7-14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Delivery times may vary during the holiday seasons.

 

Estimated Delivery Dates

Note that delivery dates are only "estimated" and not "guaranteed" for orders.

If you opt for "expedited" shipping method, only the method of shipping will be guaranteed, however the production timeline is still only "estimated". Therefore the order may still not reach you in the timeline required.

 

Please note shipping companies do not offer guarantees for ground shipping.

However, if you opt for "expedited" shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

 

Shipping

All products include FREE Ground shipping in the lower 48 United States.   Sorry Alaska (You can see Russia.), Hawaii and Puerto Rico (You live in paradise.).


F.O.B. Shipping Point: varies by factory location

 

Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

 

If the order is being shipped via FedEx, then once the order is ready to ship out, you will receive an automated email with a "tracking number" from Zeus Merch or FedEx.

 

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.

 

*Production time + Shipping time = Delivery time

 

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or FedEx Freight, depending on the destination and weight/size of the shipment. FedEx Freight offers curbside / dock delivery only. If you require inside delivery, please call our Sales Team at 1-800-422-0062 to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO/FPO addresses. All package orders will be shipped via FedEx.  Fedex will not deliver to some APO/FPO addresses.

 

Once the order has left the warehouse, Zeus Merch will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY FEDEX.

 

Zeus Merch will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*

 

Zeus Merch is a web-based business and does not offer order pick-ups to any of our clients, Zeus Merch products are to be delivered only.

 

If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.

 

Rush Shipping

When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

 

Item Capacity / Size

The size and capacity noted on each of our products* (for example: 16-oz mug) is only an "approximation" and cannot be construed as the exact size or capacity. These indications only serve as generalizations. (Note: We are not the factory, therefore we have no influence over the precise "fill capacity" of each item)

 

*These items are therefore offered AS IS.

 

Over / Under Runs

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, shipments may have an over-run or an under-run.

 

Product Quality Website images

Note that the products we carry are intended purely as promotional items; therefore, products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a 'product' defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect.

 

Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards.

From time to time, some products may differ in color, size, weight, or height, as these are hand-made products that come from various factories in China.

 

Due to fluctuating manufacturer costs, prices may change without notice.

 

Website

Our website contains thousands of pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and sometimes we cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.

 

Coupons

Zeus Merch reserves the right to alter or refuse coupon codes or special offers at any time, without notice to customer.

 

Zeus Merch may offer special pricing from time to time, however these discounts will not be honored on orders that have already been placed. No exceptions made.

Not valid on existing orders, or clearance/markdown items. Applies to price per unit. Coupon code not valid on samples and cannot be combined with other offers.

 

Branding Stickers

All of the products shipped out may have stickers or tags with our company logo, website, and information on them. If you wish to have your order shipped without these stickers or tags, please inform a customer service rep at the time of placing your order, or select the blind-shipping option on the shopping cart of your order. Zeus Merch is not responsible for the placing of stickers on products shipped out without prior request from customer to remove them.

 

Loyalty and Referral Programs

Zeus Merch reserves the right to cancel or change any loyalty program and referral program guidelines without notice at any time.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 

Variation of Terms

ZeusMerch is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

 

Assignment

The ZeusMerch is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

 

Entire Agreement

These Terms constitute the user agreement between ZeusMerch and you in relation to your use of this Website, and supersede all prior agreements and understandings. Any Sales Partner agreements are in addition to, this agreement.

 

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Wisconsin in the United States of America, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the United States of America for the resolution of any disputes.


Last updated on: 2/2/2021